Return & Refund Policy

Thanks for shopping at Mikifoods Industries Limited (https://www.mikifoods.com.ng)

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 15 working days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase, for online purchase the email copy of your payment is your receipt.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for the cost of shipping fees for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us through the form on this site, Live Chat or Phone Call.

If you have any questions on how to return your item to us, contact us.

SHIPPING POLICY
Thank you for visiting and shopping at Miki foods industries (https://www.mikifoods.com.ng) Following are the terms and conditions that constitute our Shipping Policy.

DOMESTIC SHIPPING POLICY

Shipment processing time

All orders are processed within 1-3 business days. Orders are also shipped and delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping delivery estimates

Shipment method Estimated delivery time Location
Miki Foods Industry Same Day Delivery Lagos and Abuja
GiGs, Dispatch 1-7 business days Other State in Nigeria
DHL 2-15 business days All Other Countries

  • Cost for delivery varies for individual country. Please see price at checkout session.

Delivery delays can occasionally occur due to any requirements in your state or country.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Miki Foods Industry (https://www.mikifoods.com.ng)is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Miki Foods Industry (https://www.mikifoods.com.ng) is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

INTERNATIONAL SHIPPING POLICY

We ship products to every part of the world

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.